We anticipate that you may have inquiries regarding our products or the shopping experience, and it's highly likely that others have similar questions as well. Therefore, we have compiled a list of frequently asked questions along with their corresponding answers for your convenience.



Q: Can I hang my charm on the phone case? A: Absolutely! All our phone cases come with two small holes on the side for attaching lanyards or decorations.


Q: Can I use wireless charging with your iPhone cases?

A: Absolutely! Our Anti-Shock iPhone cases are specifically designed to be compatible with wireless charging. You can enjoy the convenience of charging your iPhone wirelessly without the need to remove the case.


Q: Can I use the case along with other accessories such as screen protectors?

A: Sure! Our cases are designed to seamlessly accommodate a wide range of accessories, including screen protectors. You can confidently enhance your phone's protection and functionality by combining our case with compatible accessories.


Q: Do your phone cases support MagSafe?

A: We apologize, but the majority of our products in the store do not support MagSafe. This is due to certain model and material limitations associated with supporting MagSafe. However, we are more than happy to customize a MagSafe-compatible product for you. Please browse our customization collection and send us your preferred design. We will create a unique product specifically for you.


Q: Is your iPhone case shockproof and protective?

A: Absolutely! Our iPhone cases are crafted using high-quality soft silicone material to ensure a lightweight and portable feel for your phone while delivering excellent shock absorption and protection. They are designed to safeguard your iPhone from accidental drops, impacts, and daily wear and tear.


It's important to note that while our cases provide reliable protection, they may not guarantee complete protection against extreme or forceful impacts that could potentially damage your device.


Q: How do I clean my iPhone case or other types of cases?

A: To clean your iPhone case or any other type of case, we suggest using a soft, lint-free cloth that is lightly dampened with water or a mild cleaning solution. Simply gently wipe the case's surface to remove dirt or smudges. It's important to avoid using abrasive materials or harsh chemicals, as they can potentially damage the case's finish or material.



Q: Can I customize my order with initials or a unique design?

A: Certainly! We offer personalized options for all our products, allowing you to add your initials or create a custom design that reflects your style. To request customization, simply reach out to us via Live Chat or email. Once we receive your request, we'll create a preview image for your approval, ensuring it aligns with your desired design. Don't miss out on the chance to make your case truly one-of-a-kind!

Q: Can I request modifications to the colors or text in the product images?

A: If you would like to modify the colors or other parameters in the displayed images, please contact us through live chat or email to confirm if customization is available for the product you are viewing. Our customer support team will respond within 2 business days.


Q: Do you offer gift wrapping and greeting card preparation for orders?

A: Absolutely! Whether it's an iPhone case, Nintendo Switch case, or iPad case, they all make great gift ideas! If you would like gift wrapping and a greeting card, simply leave your request in the order notes or contact us immediately after placing your order. If your order has not yet been shipped, we will happily arrange gift wrapping and include a personalized card in your package for FREE. We want to make your gift-giving experience extra special!



Our goal is to make the shipping and delivery process as efficient and convenient as possible for you.

We prioritize fast and reliable shipping and delivery services to ensure your order reaches you promptly. As soon as your order is processed, we provide regular updates and a convenient tracking system to keep you informed about the status and location of your package.


Q: Can I update my shipping address after placing an order?

A: If you require a change in your shipping address, please reach out to our customer support team promptly, preferably within 24 hours of placing your order. We will make every effort to accommodate your request and update the shipping address accordingly. However, please be aware that modifications may not be possible if your order has already been shipped. It's important to contact us as soon as possible to increase the likelihood of a successful address change.


Q: Do you offer express shipping?

A: Yes, we do offer expedited shipping through DHL Express. However, please note that this service incurs additional charges. For a quote on expedited shipping, please contact us via live chat or email. We will provide you with the information and pricing for expedited delivery.




Q: How long will it take to receive my iPhone cases or other products?

A: The delivery time varies based on your location. Once your order is processed, which typically takes 3-5 business days, the shipping duration will depend on the shipping method you choose. Standard shipping generally takes 5-10 business days for delivery, while expedited shipping options are available for faster service.


Q: How can I track the status of my order?

A: After your order is shipped, we will send you a confirmation email containing a tracking number. If you can't locate the email, you can simply log in to your account on our website and navigate to the order page, where you will find the tracking number. Alternatively, you can reach out to us through live chat and provide us with your order number, and we will be happy to assist you with tracking your package. We are committed to keeping you informed about the progress of your order.




Q: What is your return policy if I'm not satisfied with the case?

A: We stand behind the quality of our products and offer a 14-day guarantee. If you are not completely satisfied with your purchase, simply reach out to our customer support team within 14 days of receiving your order to initiate the return process. We will provide you with clear instructions on how to proceed, ensuring a smooth and convenient return experience. Your satisfaction is our top priority, and we are committed to resolving any concerns or issues you may have.


Q: What should I do if my iPhone case or other order arrives damaged?

A: We apologize for any inconvenience caused. If your package arrives damaged, it is important to contact our customer support team right away. Please provide detailed information about the damage and include photos of the damaged item(s). This will assist us in assessing the situation and finding the best solution for you. We are committed to resolving any issues and ensuring your satisfaction. Our customer support team will promptly assist you in resolving the problem and, if necessary, arrange for a replacement or refund.




We want to make your shopping experience as convenient as possible, which is why we offer flexible payment methods, including major credit cards, PayPal, and other secure options. We understand that circumstances can change, so if you need to modify or cancel your order, we have a cancellation policy in place that aligns with industry standards. Just let us know, and we'll be happy to assist you. Your satisfaction is our priority!


Q: What payment methods do you accept?

A: We accept a wide range of payment methods to provide you with flexibility and convenience. Our accepted payment options include major credit cards like Visa, Mastercard, and American Express, as well as popular digital payment platforms like PayPal, Apple Pay, and Shop Pay. During the checkout process, you can select your preferred payment method and proceed with a secure transaction.



Q: Can I cancel my order?

A: That's a great question, and it depends on the situation:


  1. If your order has not been shipped yet and we have not started production, we can cancel your order and provide a full refund. However, if production has already begun, there may be limitations on the refund amount.


  1. If your order has already been shipped, we are unable to cancel it. In such cases, we recommend reviewing your order carefully before finalizing the purchase.


Please feel free to contact our customer support team if you have any further questions or concerns regarding your order.